SHIPPING & DELIVERY
We are proud to offer international free shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-25 Business days |
Canada, Europe |
5-35 Business days |
Australia, New Zealand |
5-35 Business days |
Central & South America |
5-35 Business days |
Asia |
5-35 Business days |
Africa |
5-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (40 business days not including 2-5 business days processing);
- you receive the wrong item;
- you do not want the product you have received (but you must return the item at your expense and the item must be unused);
*You can submit refund requests within 15 days after the guaranteed period for delivery (40 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good swimsuit, bought for pregnancy and took the size c, it came up to the height of 157, came very quickly
the order came quickly and has a very good quality, I'm really happy with the product.
A good swimsuit, the seams are even.
Nice swimsuit.
Swimsuit super. The size approached perfectly at 46-48.
Beautiful! Great quality. Exactly as pictured. Very fast shipping.
Thank you so much
Nice swimsuit!
Amazing! So cute and perfect. Came quickly.
It is super nice and of excellent quality, I recommend 100%. It took 9 days to get to Spain
Excelente
I am happy with the product :)
Nice swimsuit. Size XL. My height is 169.
It is perfect every inch.
I liked the swimsuit very much, the coloring is interesting, the material is good, on my parameters sat perfectly, the height 175 chest volume 90 cm, waist 68 cm, hips 98 cm, I chose the size L, on the Beach will look beautiful)
Very happy with the product, good materials, so far all good
Incredible swimsuit!!
Nice quality and perfect fit.
I'm happy as an elephant.
I am very pleased that I finally could find a swimsuit, which came up in all parameters for about a month.